Why Dispensify / support
Installed is the start, not the finish.
Every deployment hands off into a three-tier support model. The team that engineered and installed your kiosks is the team that answers.
Tier 1 · remote
Managed Services
Proactive monitoring and remote support for cannabis retail technology, with vendor coordination and escalation when needed.
Managed services detailsTier 2 · on-site
Field Dispatch
When hardware needs hands, a field technician is dispatched with parts. Installations, swaps, and physical repairs happen at the kiosk, not over the phone.
On-site installationTier 3 · embedded
Staff Augmentation
Specialized field tech staffing for ongoing or surge support. Built for multi-site teams that want Dispensify capability inside their own ops team.
Staff augmentationHow an issue moves
Store reportsRemote triageField dispatchResolution review
What support covers
- Kiosk hardware and built-in peripherals
- Dispensify Kiosk OS and kiosk software
- POS and payment integrations
- Scanners, printers, and cash units
- Store networking we installed
How to reach us
- Rapid support request, the fastest route for live issues
- Managed services support for stores under coverage
- Your project manager during rollout weeks
Support planning
Talk through support before something breaks.
Tell us what your stores need covered after launch. We’ll help map managed services, field dispatch, and the escalation path.